Oklahoma City VA Health Care System
Our pharmacy processes more than 1,500,000 prescriptions annually and many of these prescriptions are filled by a VA Mail Order Pharmacy. A new or immediate need prescription is filled by our local pharmacy. A VA Mail Order Pharmacy is responsible for dispensing and sending most prescriptions that are delivered to you.
How to Refill a VA Prescription
Before you order a refill:
1. Make sure you have refills left. The refill numbers are on the top right of the label that is on your prescription bottle, box or container.
Example: “1 of 3” means this is your FIRST refill, and 2 refills remain;
“2 of 3” means this is your SECOND refill, and 1 refill remains.
“3 of 3” means this is your THIRD refill, and you have 0 refills left
2. Make sure your prescription is NOT over a year old. Other rules may not let you order a refill. Ask your pharmacy staff member if you are not sure.
3. Have your prescription number(s) and full social security number (SSN) ready.
Ways to Refill Your VA Prescription
1. Order refills online through the VA Prescription Refill and Tracking Tool. This is the fastest way to order refills.
2. Order by phone by calling 1-800-694-8387 or (405) 456-1610.
3. Order by mail.
a. Use the address label and refill slip provided with your prescription. The refill slip has the BARCODE on it.
b. If you cannot find your refill slip with the BARCODE markings: clearly print on a blank piece of paper your Name + Social Security Number + Prescription(s) number.
c. Mail this information to: Pharmacy Service (119), Oklahoma City VA Health Care System, 921 N.E. 13th Street, Oklahoma City, OK 73104-5028
4. Order using the drop box located in front of the Pharmacy on the Ground Floor. Place your refill slip or paper in this box. We check the drop box daily.
Important: Order early! You should not run out of your medication if you order your refill(s) AT LEAST 14 DAYS before you run out.
Looking for Drug Information?
Please visit MyHealtheVet for information about any prescription you may be taking.
Frequently Asked Questions
How can I know when my medication will arrive?
You can track mailed prescriptions through the VA Prescription Refill and Tracking Tool, by signing up for USPS Informed Delivery, and through UPS My Choice.
Why does it take several days to receive my refill after I request it?
It is important to allow time for processing of the prescription and for postal delivery. It is recommended to request a refill at least 14 days before you run out of your current supply. You can even reorder your next refill the moment you receive an order. Doing so avoids delays from ordering late.
Why don’t my refills come automatically?
VA Pharmacies are prevented by regulation from automatically sending refills. Regulations state that VA Pharmacies can only send refills that the veteran or the veteran’s provider requests.
Why do some of my refills come automatically?
There are no automatic refills. In some cases, your provider renews your prescriptions which would send out the first fill, so it looks like it was automatic.
Why does my doctor have to keep reordering medication that I am already on?
Legally most prescriptions have an expiration of 1 year (some are 6 months) even if there are refills remaining. Once expired, a provider must reorder for you to continue.
Why was my medication mailed when I told my doctor that I want to pick it up?
The default routing for prescriptions are through the mail order facilities. Your provider must change the routing for window pick-up on a new order. Renewals default to be mailed only.
Why do my refills that I requested on the same day come to me in different packages on different days?
Most mail order items come from central mail order facilities throughout the US, and some may come from our facility. In addition, there may be manufacturer shortages of some medications that result in a major delay in shipping. We watch these and communicate with you and your provider when a delay might cause an issue.
Why would my medication need to be approved when my doctor ordered it already?
Some medications are not on the VA national formulary. The national formulary is determined by VA physician specialist experts and clinical pharmacy experts at the national level. If your provider requests a medication not on the formulary, there is an approval process that the request goes through.
How can I avoid paying for over-the -counter medications that are cheaper outside?
You can call the pharmacy and request that the medication be placed on hold saying that you will buy elsewhere.
How much would my medication cost me each month? Why do I have to pay 3 copays for 90-day prescriptions?
There are 3 tiers of copays for non-exempt Veterans: $5, $8, and $11 per each 30-day supply of a medication. The VA has a long-standing policy to provide no-cost care to Veterans who cannot afford to pay for their care, Veterans with catastrophic medical conditions, Veterans with a disability rating of at least 50 percent, or for conditions that are officially rated as service-connected. Performing a financial assessment may qualify for no-cost medication.
Why aren’t all my prescriptions for 90-day supply?
Your provider decides the amount to dispense except with certain medications that have a 30-day limit in place by law or policy.
Why can’t the pharmacy alert my provider when a prescription needs refills?
When you call in for refills and choose to speak with a representative, the call center will enter an alert in your chart for the provider to review. Typically, the provider reads the alerts within 72 hours. Calling the call center well before running out of your last refill will decrease last minute delays.
Why do I have to check in to pick up my medication that the Provider entered?
Medication orders must be reviewed and processed by a pharmacist if a pharmacy is dispensing. Always check-in with a pharmacist first if you are needing to pick up your prescriptions.
Why can I not pick up all my medications at the pharmacy each month?
The VA’s use of the Mail Order Pharmacy results in exceptional accuracy and lower processing costs than filling prescriptions at each VA Medical Center. By this process, veterans picking up new medications at the pharmacy in need of counseling have very low wait times.
For additional information, please visit the VA Prescription Refill and Tracking webpage or call us at (405) 456-1610 or 1-800-694-8387.
921 NE 13th Street
Oklahoma City, OK 73104
Outpatient Pharmacy, Ground Floor, Room GE104
Hours of Operation
- Mon-Fri 8:00am-8:30pm Outpatient Pharmacy