Customer Service - Oklahoma City VA Health Care System
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Oklahoma City VA Health Care System

 

Customer Service

What to do if you have questions or concerns about your healthcare.

The best and fastest way to resolve a complaint, concern, or issue is directly with the person involved. The Oklahoma City VA Health Care System follows a Five Step to Resolution Process.

PURPOSE: Established to promote positive experiences for all Veterans. A fundamental value in VHA is for all Veterans and their families, who are served in or through VHA facilities and clinics, to have their priorities and needs addressed in a proactive, convenient and timely manner. We ask that all Veterans help us, by using the 5 step process below enabling every VA employee to Own The Moment with every Veteran, in every encounter, every time. This process will result in a consistent pro-active culture change that allows positive interactions between VA Employees and our Veteran customers at the first point of contact that creates an experience of effectiveness, ease and emotion. Veterans deserve the best care and we want every Veteran to trust and choose our VA, as their healthcare of choice!

Step 1: Have a direct discussion one on one with person involved to try and resolve any issues you may have at the lowest level.

Step 2:
   Ask to speak with the Service Champion.

Step 3:   Ask to speak with the Supervisor or Administrative Officer.

Step 4:   Ask to speak with the Service Chief.

Step 5:   Contact the Veteran Experience Office & Advocacy for consultation

If the issue remains or you do not feel your complaint has been properly addressed, contact a Veterans Experience Specialist / Patient Advocate. Vist the Patient Advocate Page for further information:

Contact Info

Location

  • 921 N.E. 13th Street
    Oklahoma City, OK 73104
    1st floor 1B107

Contact Number(s)

  • 405-456-1788
  • 866-519-2004

Hours of Operation

  • 8am - 4:30pm