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Oklahoma City VA Health Care System


Customer Service

Patient Advocates

The Patient Advocate can provide information about hospital policies and procedures, information concerning the patient's rights and responsibilities, a forum for you to voice concerns, and an explanation as to how we will respond to your concerns. We function as a liaison between patients, their families and/or representative and all hospital staff. Act on your behalf to review complaints, concerns, inquiries, needs. Advocate for patient rights, promote great customer service and help facilitate quality patient care.

No Patient Advocates listed.

Alternatively, you may contact us through e-mail using the VA National Inquiry Routing & Information System (IRIS).

Additional Contacts

Compliments or complaints can be made by meeting the Patient Advocate (located on the 1st floor 1B-107) or contacting them by phone (405-456-1788) Monday thru Friday from 8am-4:30 pm. If you are in need of assistance on the weekend, please contact the Medical Administrative Officer located in the ER (basement).

For a listing of additional contacts, please visit our phone directory.

Customer Service Department

The Oklahoma City Customer Service Department was established to ensure that all patients are treated with dignity and respect they deserve.  The department is made up of highly skilled Customer Service Associates who are eager to help you with your concern in a timely manner and to promote a high quality of health care through communication, consideration and courtesy. 

Patient Surveys

Following your outpatient clinic visit or inpatient stay you may receive a patient satisfaction survey in the mail.  The survey is called the Survey of Health Experience of Patients (SHEP).  We encourage you to complete the survey to let us know how we are doing.