Customer Service

"Doing Our Best With Every Request"

The Oklahoma City VAMC strives to do our best with every request and to provide the highest quality of care to the veterans.  We recognize there may be times when a patient or family member has an issue which requires our attention.  The best time to let us know of any concern or question is at the time it happens that way it gives us the opportunity to resolve it as quickly as possible.  After all we are here to serve you!

Patient Customer Service Representatives

No matter which service you visit when you come to the Oklahoma City VAMC or its outpatient clinics, you will find one of our many patient customer service representatives.  The Representative can address and resolve your concern at the point of contact.

Customer Service Department

The Oklahoma City Customer Service Department was established to ensure that all patients are treated with dignity and respect they deserve.  The department is made up of highly skilled Customer Service Associates who are eager to help you with your concern in a timely manner and to promote a high quality of health care through communication, consideration and courtesy.  The following associates are:

Gloria Mason, Patient Advocate
Larry Phillips, Customer Service Coordinator
Tammie Kierstead, Customer Service Representative

Please let us know if we have met your personal expectations by contacting our Customer Service Department at                  1-866-519-2004 or Ext. 1788.

Patient Surveys

During your stay, you may receive a patient satisfaction survey.  This is a short questionnaire asking for feedback about your perception of the care you received.  You may answer your survey anonymously or you may provide your name and contact information if you would like us to contact you about the resolution of any issues.

Mailed Surveys

There are two different types of surveys mailed to you after most recent outpatient or inpatient treatment.  One is called the Survey of Health Experience of Patients (SHEP).  The other survey is from Press Ganey.  Please use the surveys to let us know of any concerns, complaints, or questions you have about your care, so that we can resolve them.  We also appreciate complements about what we are doing right.