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Customer Service OKC VAMC Customer Service Department
Customer Service DepartmentThe Oklahoma City Customer Service Department was established to ensure that all patients are treated with dignity and respect they deserve. The department is made up of highly skilled Customer Service Associates who are eager to help you with your concern in a timely manner and to promote a high quality of health care through communication, consideration and courtesy. Patient SurveysDuring your stay, you may receive a patient satisfaction survey. This is a short questionnaire asking for feedback about your perception of the care you received. You may answer your survey anonymously or you may provide your name and contact information if you would like us to contact you about the resolution of any issues. Mailed SurveysThere are two different types of surveys mailed to you after most recent outpatient or inpatient treatment. One is called the Survey of Health Experience of Patients (SHEP). The other survey is from Press Ganey. Please use the surveys to let us know of any concerns, complaints, or questions you have about your care, so that we can resolve them. We also appreciate complements about what we are doing right. |