United States Department of Veterans Affairs

Oklahoma City VA Medical Center

Customer Service

OKC VAMC Customer Service Department 

 

      Tammy Kierstead      Gloria Mason

Tammie Kierstead
Patient Advocate

Gloria Mason
Patient Advocate

Patient Advocates are assigned by the Hospital Director and provided as a resource for :

  • Patients
  • Patient’s  Family
  • Other(s)

The Patient Advocate can provide
Information about hospital policies and procedures, information concerning the patient's rights and responsibilities.  A  forum for you to voice complaints/concerns, and an explanation as to how we will respond to your concerns or complaint.

The Patient Advocate will
Function as a liaison between patients, their families and/or representative and all hospital staff.  Act on your behalf to review complaints, concerns, inquiries, needs.  Advocate for patient rights, promote great customer service and help facilitate quality patient care.

Contact Us
Compliments or complaints can be made by meeting the Patient Advocate (located on the 1st floor 1B-107) or  contacting them by phone Monday thru Friday from 8-4 pm.  If you are in need of assistance on the weekend please contact the Medical Administrative Officer located in the ER (basement).

To contact a Patient Advocate, please call
1-866-519-2004. Voice mail is provided and all phone calls will be returned within 24 hours.

Customer Service Department

The Oklahoma City Customer Service Department was established to ensure that all patients are treated with dignity and respect they deserve.  The department is made up of highly skilled Customer Service Associates who are eager to help you with your concern in a timely manner and to promote a high quality of health care through communication, consideration and courtesy. 

Patient Surveys

During your stay, you may receive a patient satisfaction survey.  This is a short questionnaire asking for feedback about your perception of the care you received.  You may answer your survey anonymously or you may provide your name and contact information if you would like us to contact you about the resolution of any issues.

Mailed Surveys

There are two different types of surveys mailed to you after most recent outpatient or inpatient treatment.  One is called the Survey of Health Experience of Patients (SHEP).  The other survey is from Press Ganey.  Please use the surveys to let us know of any concerns, complaints, or questions you have about your care, so that we can resolve them.  We also appreciate complements about what we are doing right.